Contact Us

We would love to hear from you! Whether you have a question about our botanical formulations, need assistance with tracking your order, or simply want to share your feedback, the Dr.TY team is always here to help.

Please choose the most convenient way to reach us below:

⚡ Urgent Assistance (Fastest Response)

If you need immediate help, want to modify your shipping address before dispatch, or prefer real-time chat, please connect with us directly via our social channels for the fastest reply:

Click below to contact us directly

📧 Email Support

For order inquiries, shipping updates, or wholesale cooperation, you can also drop us an email.

Email: eric576287162@gmail.com
Response Time: We typically respond to all emails within 24 hours (excluding weekends and holidays).

*Please include your Order Number (e.g., #1001) in the subject line if you are inquiring about a specific purchase so we can assist you faster.

🕒 Business Hours

Our support team operates from Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

Thank you for choosing Dr.TY. We appreciate your patience and look forward to connecting with you!